Stonehelm Terms & Conditions

1 Refund Policy:

1. Stonehelm reserves the right to issue a refund in place of a product.
2. Stonehelm will refund any damaged or malfunctioned product for which it itself was responsible for causing.
3. All products are quality checked before shipping, however, in the event of a product being shipped with a manufacturer's fault or damage, a replacement or refund will be made on return of the product in question.
4. As items may be damaged in transit it is essential that on receipt of damaged goods the customer does not sign 'Received in Good Condition' but enters 'Damaged' on the delivery document, or this may prevent possible replacement or refund.
5. Stonehelm will refund without quibble any product which is return within 28 days of purchase that is unused and undamaged.
6. All returns must be accompanied by proof of purchase.

2 Privacy Policy:

Any personal details that the customer gives to Stonehelm will only be used to carry out the customer's orders and not be given, transferred or sold to any third party. (exception: Her Majesty's Government if so requested)

3 Security Policy:

All monetary details are taken across a secure independent server.

4 Website Policy:

No part of this website or source code is to be reproduced in part or full without the express permission of Stonehelm. All enquires regarding this web site should be addressed by email to "webmaster@stonehelm.co.uk".

5 Dissatisfaction Policy:

It is our intention to give perfect satisfaction to all our customers. However, should a problem arise please email our administration department "support@stonehelm.co.uk". We will endeavour to resolve any such dissatisfactions.

6 VAT:

All product prices are inclusive of VAT.

7 Carriage, Packaging and Administration Charges:

These charges are based as closely as possible to the actual cost to us. The cost is calculated automatically at the basket page and is partly based on the weight of the items and the delivery postcode. A minimum charge of £1.99 is normally levied. However, there are no charges for orders that are collected.

8 Value Added Discount

After a certain value of goods are entered into the basket a scalable discount is added automatically to your order. This can be seen on the basket page. (certain non-discountable items are excepted)